Privacy Policy

Effective date: October 16, 2026

Dual Path collects and keeps certain information about the people who use our website and our services. This Privacy Policy tells you what information we collect, how we use and share it, the choices you have, and how you can help us make sure it is correct. In this Privacy Policy, the terms “Dual Path”, “we”, “our”, or “us” refer to Dual Path, LLC. The term “you” refers to visitors to our website at dualpath.net (the “Site”), people who contact us, and subscribers to and customers of our services. The term “subscriber” refers to a person who receives residential internet, WiFi, television, phone or other services from us.

This Privacy Policy does not apply to information we process on behalf of our business customers, such as the communities, property owners and operators we serve, under our agreements with them (for example, information on networks and systems we manage for them). That information is handled under those agreements. Where Dual Path handles protected health information for a customer, it does so under a separate business associate agreement with that customer, not through the Site. This Privacy Policy also does not apply to websites or services operated by others, even if you reach them through our Site.

Collection of Personal Information

Information you give us. We collect information you provide when you fill out a form on our Site, sign up for our newsletter, request service, contact our support team, or otherwise communicate with us. Depending on the form or request, this may include your name, email address, phone number, company, the community where you live and your apartment or unit number, the services you are interested in, the best time to reach you, your message, and whether you agree to receive text messages. If you give us your contact information, we may use it to respond to you and to contact you about our services.

Information about subscribers. We collect certain information from our subscribers in connection with providing our services. This may include name; home, email and billing addresses; telephone numbers; services you ask to receive; service connection and device information; service preferences and transactions you initiate; subscriber correspondence, accounting, maintenance and repair records; service complaints; home ownership or rental information; and other information that you provide to us or that we may request to provide our services to you or to maintain regular business records. We may also have a record of the devices that you use to connect to our services in your home, including the location and configuration of these devices and a list of the equipment we installed in your home. We may also collect additional information during voluntary interviews or surveys.

Information from your community. We may also receive information about you from the property owner or operator of the community where you receive our services, such as your name, unit and service start date, so that we can set up and support your service.

Information collected automatically. When you visit our Site, our web server, our own statistics script and the tools described in “Cookies and Analytics” below automatically collect information about your device and how you use the Site.

Network information. When you use our services, our network may automatically collect technical information needed to provide, secure and bill for the service, such as the service package you select, connection and device identifiers, and bandwidth usage, and we may link it to your account so we can confirm your selection and bill correctly. We may also collect network technical data and information about aggregate network usage for service offering analysis. To protect the security of our services, we may operate network protection features that automatically scan for misuse of our services and that scan certain electronic addresses, identifiers or communications to protect against spam, viruses and other threats.

Social media. We may collect information that you provide to us through our presence on third party websites, such as social networking websites. These websites may retain the information you provide to us in this manner under their own terms and privacy policies, and it may be accessible to those websites and to the public.

Sensitive information. Our Site is not intended to collect health information. Please do not include health or medical information, Social Security numbers, financial account numbers or passwords in website forms, text messages or email to us.

Use of Collected Information

We use the information we collect to make sure you receive the services you subscribe to or request; to respond to your questions, support requests, complaints and requests for changes in service; to send your bills and credit you for payments; to send you service information, new product or service offerings, special announcements, newsletters and other information we think you may want; to provide, operate, understand and improve our Site and services; to measure the effectiveness of our Site and our marketing; for our own tax and accounting purposes; to help anticipate, identify and resolve service or maintenance problems; to protect the security of our Site, equipment, network and services, and to prevent fraud and the unauthorized reception of service; to comply with applicable laws and with applicable subscriber agreements, policies and terms of service; and for other purposes we describe when we collect the information or with your consent. We may combine information we collect through the Site with information you give us and with our customer records.

We may also create aggregated or deidentified information that does not reasonably identify you, and use and share it for any lawful purpose, such as refining our service offerings and planning our network.

Disclosure of Personal Information

We may disclose personal information as described below.

Service providers. We share information with companies that perform services on our behalf, such as website hosting, email delivery, email and productivity software, customer relationship management and marketing email, support ticketing, phone and text messaging, analytics, billing and collection, and repair and installation, and with our accountants, outside auditors and legal advisors.

Communities and partners. We may share information with the property owner or operator of the community where you receive our services, and with the television service provider whose programming we bring you, as needed to provide, coordinate and support your service.

Analytics tools. Companies whose cookies and similar technologies run on our Site receive information as described in “Cookies and Analytics” below.

Legal and safety. We may disclose information to representatives of government or other persons if we believe in good faith that it is required or permitted by law, such as in response to a warrant, court order, subpoena or other legal process; to respond to an emergency involving danger of death or serious physical injury; to protect the rights, property or safety of Dual Path, our employees, our customers or others; to enforce our agreements, terms and policies, in court or elsewhere; or to detect and prevent fraud, security problems or unauthorized use of our services.

Business transfers. We may disclose information to a buyer, successor or other party in connection with a merger, acquisition, financing, reorganization, sale of assets or similar transaction, or in preparation for one.

Affiliates. We may share information with entities affiliated with us through common ownership or control.

With your consent. We may share information when you ask us to or agree that we may.

The frequency of these disclosures varies according to business or legal purposes or service needs. We do not sell your personal information for money, and we do not give your name, address, email address or phone number to other companies for their own marketing. Mobile phone numbers and text message consent are handled as described in “SMS Privacy Policy” below.

Cookies and Analytics

Our own website statistics. Our Site uses a script that we operate to understand how the Site is used. It records the pages you view and when, the page or link that sent you to us (including any campaign tags in that link), how long you stay on a page and how far you scroll, the links and buttons you click (including email and phone links), script errors, and whether you start, submit or leave a form, including which form field you used last. It does not record what you type into a form field. It also records your IP address, the approximate location (city or region) that your IP address indicates, your browser and device type, screen size, language and time zone, and whether your browser sends a Do Not Track or Global Privacy Control signal. To recognize a return visit, the script stores a random identifier in your browser’s local storage rather than in a cookie. You can remove it by clearing your browser’s stored data for our Site. We use IP Geolocation by DB-IP.

Server logs. Like most websites, our web server automatically records each request it receives, including your IP address, the address requested, information about your browser and operating system, the referring page, the time and the result of the request. We remove cookie values from these logs.

Website forms. When you submit a form on our Site, the information is sent to our email, customer relationship management and support systems, which service providers operate for us, and we keep a copy on our web server together with your IP address, the page and the time of submission.

Tools provided by other companies. We also use tools provided by other companies. These companies may set their own cookies or use similar technologies on our Site, may collect information about your use of the Site (such as your IP address, device information, the pages you view and your interactions with the Site), and may collect information about your online activities over time and across different websites. These tools are:

Google Analytics, which helps us understand Site traffic and use. To learn how Google uses this information, see How Google uses information from sites or apps that use our services. You can stop Google Analytics from collecting information about your visits with Google’s opt out tool for Google Analytics.

HubSpot, our customer relationship management and marketing email platform. HubSpot’s cookies help recognize returning visitors, and HubSpot collects information that is submitted through forms on our Site. If you submit a form or click a link in one of our emails, HubSpot may connect your visits to our Site with your contact information. HubSpot processes this information for us and may also use some of it as described in HubSpot’s privacy policy.

YouTube, a Google service, for videos embedded on some pages of our Site. We use YouTube’s privacy enhanced mode. YouTube may still collect information, and may set cookies, when a page with a video loads or when you play a video, as described in Google’s privacy policy.

Your choices. You can use your browser settings to block or delete cookies and to clear stored data, and, if our Site shows you a cookie notice, you can make choices there. If you block or delete cookies, some parts of the Site may not work as intended. Your choices apply only to the browser and device you use when you make them.

Do Not Track and Global Privacy Control

Some browsers offer a “Do Not Track” setting. Because there is no common standard for how websites should respond to these signals, our Site does not currently change its practices when it receives one. Some browsers and extensions also send a Global Privacy Control (“GPC”) signal. When we receive a GPC signal, we will treat it as a request to opt out of the use of your information for targeted advertising and of any “sale” or “sharing” of your information from that browser, to the extent required by applicable law. We may record whether your browser sends either signal.

Length of Information Retention

We will maintain personal information about you only so long as it is reasonably necessary for the purposes for which it was collected or to comply with laws governing our business. For subscribers, this period extends for as long as you remain a subscriber to our services and may continue for up to ten years after termination of service so we may maintain legally required tax and accounting documentation and other information consistent with our record retention practices.

For our Site, we generally keep copies of website form submissions on our web server for up to 13 months; IP addresses and visitor identifiers in our website statistics and server logs for up to 13 months, and website statistics without them for up to three years; records of text message consent, including the consent wording you agreed to, for up to five years so that we can document your consent; and information you send us that becomes part of our email, customer and support records for as long as needed for our business, legal and accounting purposes.

We may keep information longer when needed to comply with law, resolve disputes, enforce our agreements, protect security, prevent fraud, or respond to a pending request for the information, and in routine backups until they are overwritten. When we no longer need personal information, we take reasonable steps to delete or deidentify it.

Security

We use reasonable administrative, technical and physical safeguards designed to protect personal information from unauthorized access, use and disclosure. However, no website, network, email system or method of storage or transmission is completely secure, and we cannot guarantee the security of information. Please help protect your information by keeping your own devices and accounts secure and by not sending sensitive information through our website forms, by text message or by email.

Right to Review Personal Information

You may ask to review personal information we have about you as a subscriber or customer by contacting us as described in “Contact Us” below (please include your name, address and telephone number). Following your request, we may need a reasonable period of time to arrange, locate and, if necessary, prepare the information for review. We may ask you to verify your identity, for example with a government issued photo ID or by confirming account details. We may provide the information electronically or arrange a time for you to review it at our office during regular business hours. Be sure to tell us if you think personal information about you in our records is wrong. Depending on the nature of the information, we may ask you for documents or other proof that the information is incorrect, and we will correct information that we confirm is inaccurate.

Additional Privacy Rights Under State Law

Depending on where you live, and if a state privacy law applies to our handling of your information, you may have some or all of the following rights, subject to the exceptions in that law: to confirm whether we process your personal information and to access it; to correct inaccurate personal information; to delete personal information; to receive a copy of your personal information in a portable format; and to opt out of the sale of personal information, the use of personal information for targeted advertising, or certain profiling.

To make a request, email us at support@dualpath.net or call us at 800-468-6851. We will need to verify your identity before we respond, usually by matching information you provide with information we already have. Where the law allows, you may use an authorized agent, and we may ask for proof that the agent is authorized to act for you. If we decline your request, we will tell you why, and where your state’s law provides a right to appeal, you may appeal by replying to our decision with “Appeal” in the subject line. We will not discriminate against you for exercising any of these rights.

Our Site does not use advertising cookies. You can limit other cookies through your browser settings, and you can turn on Global Privacy Control in your browser.

Nevada residents. You may direct us not to sell covered information by contacting us as described in “Contact Us” below. We do not sell covered information as defined by Nevada law.

California residents. We do not disclose personal information to third parties for their own direct marketing purposes.

Subscribers to Our Services

If you subscribe to a Dual Path service that is subject to federal laws on subscriber privacy, you have the rights those laws provide, and we will provide any additional notices they require. If you subscribe to our phone service, we protect customer proprietary network information, such as the numbers you call and when you call them, as required by federal law.

Changes to Our Privacy Policy

We may modify or update this Privacy Policy from time to time, for example when we change our services or practices. When we do, we will post the updated version on this page and change the effective date at the top. If we make material changes, we may also provide notice by other means, such as a notice on our Site or a message to subscribers. Where required by law, we will obtain your consent before using personal information we already have in a materially different way. Your continued use of our Site or services after an update means that the updated Privacy Policy applies to you, to the extent permitted by law.

Children’s Privacy

Our Site and services are intended for adults and are not directed to children. Dual Path does not knowingly collect personal information from children under thirteen years of age, and we do not knowingly sell or share the personal information of anyone under sixteen. If we learn that we have collected personal information from a child under thirteen, we will take steps to delete it. If you believe a child has provided us with personal information, please contact us.

SMS Privacy Policy

If you check the box on one of our forms agreeing to receive text messages, Dual Path will send text messages to the mobile number you provide. Messages requested through our support form relate to customer care and account notifications. Messages requested through our Get Started form may include sales, marketing and account notifications. Message frequency varies. Message and data rates may apply. Agreeing to receive text messages is not a condition of purchasing any goods or services. You can opt out at any time by replying STOP, or by telling us in any other reasonable way, such as by emailing support@dualpath.net. Reply HELP for help, or contact us at sales@dualpath.net or support@dualpath.net.

We use your mobile number and your text message consent to send you the messages you agreed to receive, to keep records of your consent and any opt out, and to operate and protect our messaging. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt in data and consent will not be shared with any third parties. We provide this information only to service providers that help us send messages and operate our business, such as our phone and messaging provider, so that they can provide services to us, and we may disclose it where required by law. In this section, “third parties” does not include those service providers. The sharing described in other sections of this Privacy Policy does not apply to mobile phone numbers or text message consent.

Marketing Email

You can unsubscribe from our newsletter and other marketing emails at any time by using the unsubscribe link in the email. We may still send you messages about your service, your account or requests you make.

Links to Other Websites

Our Site may link to websites and services operated by others, including social networking websites. We are not responsible for their content or privacy practices, and their own terms and privacy policies govern information you provide to them.

United States Operations

Dual Path operates in the United States, and the Site is intended for visitors in the United States. Information we collect is stored and processed in the United States.

Our Terms and Governing Law

Your use of our Site and services is also subject to our Terms, including their disclaimers and limitations of liability. This Privacy Policy describes our practices. It is not a contract and does not create any contractual rights for you or for any third party. This Privacy Policy is governed by the laws of the State of Arizona and applicable federal law, without regard to conflict of law rules, except where the law of the state where you live requires otherwise.

Contact Us

If you have questions about this Privacy Policy or want to make a request described above, please contact us:

Dual Path, LLC
2030 W. Baseline Rd. #182-3997
Phoenix, AZ 85041
Email: support@dualpath.net
Phone: 800-468-6851