Our Story
Dual Path was founded in 2014 to provide Internet Service Partnerships to senior living and multifamily businesses. Our early solutions focused on a fully managed and reliable Internet service that bypasses traditional telecom and cable providers.
Dual Path has evolved over the last 10 years from a network provider to an industry-leading end-to-end technology solutions partner. Technology is an integral part of every business. To keep it running smoothly now and in the future, businesses need a partner who understands its nuances and is prepared for its evolution. As that partner, Dual Path is a single point of contact that seamlessly manages all technology needs from technical installation and support to cybersecurity.
We are passionate about cutting-edge technology, outstanding customer service, and reliable, innovative systems. We provide comprehensive packages custom-fit to your organization’s needs and your customers’ desires. From consulting to full-service end-to-end solutions, we build, maintain, and support your critical technology infrastructure.
Based in Phoenix, AZ, the company utilizes innovative technologies throughout its service platform including completely custom software solutionsthat manage and monitor systems, a self-healing enterprise WiFi architecture, and an engagement and energy management platform.
Our service philosophy is a combination of best-in-class technology and old-fashioned customer service. We start by building a rock-solid foundation, creating a bullet-proof infrastructure and the most advanced network solutions, which we leverage to make our service work.
Our support team is trained to go the “extra mile” to assist our customers. We routinely go beyond the normal scope to pinpoint issues causing customer problems, even if they aren’t related to our service. For example, for seniors who use our triple play products, we go on-site to their communities and work with residents individually to enhance their quality of life by educating and empowering them to make the most of technology.
Dual Path is at the forefront of next-generation technology systems. Our easy-to-use solutions provide security and reliability across the latest technology available with minimal impact on a business’s day-to-day operations.
Our customer trouble incident ratios are among the lowest in the industry. Over 98% of issues are resolved on the first call, earning us 4.9 stars on Google.
The company is a privately held, family-owned, debt-free LLC. Currently operating in the United States and Canada, Dual Path continues to grow its footprint by delivering excellence and extensive value to its customers.
Our Mission
Our mission is to enhance the quality of life through technology and communication. Dual Path is the leading provider of worry-free, managed, end-to-end technology solutions and support for multifamily and senior living communities. We ensure residents, families, caregivers, friends, and teams stay reliably connected to the services they need and the people they care about.
Our Vision
Dual Path’s vision is to streamline the complex integration of technologies into a highly efficient and effective technology ecosystem that will serve our clients for years. Using that ecosystem, we aim to make a difference by providing easy-to-use, cutting-edge telecommunications technology and extraordinary customer service.