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Dual Path

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Our Story

Dual​ ​Path​ ​was​ ​founded​ ​in​ ​2014​ ​to​ ​provide​ ​Internet​ ​Service Partnerships​ to senior living and multifamily businesses. Our early solutions focused on a​ ​fully managed​ ​and​ ​reliable​ ​Internet​ ​service​ ​that​ ​bypasses​ ​traditional telecom​ ​and​ ​cable​ ​providers.​

Dual Path has evolved over the last 10 years from a network provider to an industry-leading end-to-end technology solutions partner. Technology is an integral part of every business. To keep it running smoothly now and in the future, businesses need a partner who understands its nuances and is prepared for its evolution. As that partner, Dual Path is a single point of contact that seamlessly manages all technology needs from technical installation and support to cybersecurity.

We are passionate about cutting-edge technology, outstanding customer service, and reliable, innovative systems. We provide comprehensive packages custom-fit to your organization’s needs and your customers’ desires. From consulting to full-service end-to-end solutions, we build, maintain, and support your critical technology infrastructure.

Based​ ​in​ ​Phoenix,​ ​AZ,​ ​the​ ​company​ ​utilizes​ ​innovative​ ​technologies throughout​ ​its​ ​service​ ​platform​ ​including​ ​completely​ ​custom software​ ​solution​s​that​ ​manage​ ​and​ ​monitor​ ​systems,​ ​a​ ​self-healing enterprise​ ​WiFi​ ​architecture, and an engagement and energy management platform.

Our​ ​service​ ​philosophy​ ​is​ ​a​ ​combination​ ​of​ ​best-in-class technology​ ​and​ ​old-fashioned​ ​customer​ ​service.​ We​ ​start by​ ​building​ ​a​ ​rock-solid​ ​foundation,​ ​creating​ ​a​ ​bullet-proof infrastructure​ ​and​ ​the​ ​most​ ​advanced​ ​network​ ​solutions,​ ​which​ ​we leverage​ ​to​ ​make​ ​our​ ​service​ ​work.​ ​ ​

Our​ ​support​ ​team ​is​ ​trained​ ​to​ ​go the​ ​“extra​ ​mile”​ ​to​ ​assist​ ​our​ ​customers. We​ ​routinely​ ​go​ ​beyond​ ​the​ ​normal​ ​scope ​to​ ​pinpoint​ ​issues causing​ ​customer​ ​problems,​ ​even​ ​if​ ​they aren’t​ ​related​ ​to​ ​our​ ​service.​ ​​For example,​ ​​for seniors​ ​who​ ​use​ ​our​ triple play products, we​ ​go on-site to their​ ​communities​ ​and​ ​work with​ ​residents​ ​individually​ ​to enhance​ ​their​ ​quality​ ​of​ ​life​ ​by​ ​educating​ ​and​ ​empowering​ ​them​ ​to make​ ​the​ ​most​ ​of​ ​technology.

Dual​ ​Path​ ​is​ ​at​ ​the​ ​forefront​ ​of​ ​next-generation​ ​technology systems.​ ​Our easy-to-use​ ​solutions​ ​provide​ ​security and reliability across​​ ​the latest​ ​technology​ ​available​ ​with​ ​minimal​ ​impact​ ​on​ ​a​ ​business’s​ ​day-to-day​ ​operations.

Our​ ​customer​ ​trouble​ ​incident​ ​ratios​ ​are​ ​among​ ​the​ ​lowest​ ​in​ ​the industry. Over​ ​98%​ ​of​ ​issues​ ​are resolved​ ​on​ ​the​ ​first​ ​call, earning us 4.9 stars on Google.

The​ ​company​ ​is​ ​a​ ​privately​ ​held,​ family-owned, ​debt-free​ ​LLC.​ ​Currently​ ​operating in the United States and Canada,​ ​Dual​ ​Path​ ​continues​ ​to​ ​grow​ ​its​ ​ ​footprint by delivering excellence and extensive value to its customers.

Our Mission

Our mission is to enhance the quality of life through technology and communication. Dual Path is the leading provider of worry-free, managed, end-to-end technology solutions and support for multifamily and senior living communities. We ensure residents, families, caregivers, friends, and teams stay reliably connected to the services they need and the people they care about.

Our Vision

Dual Path’s vision is to streamline the complex integration of technologies into a highly efficient and effective technology ecosystem that will serve our clients for years. Using that ecosystem, we aim to make a difference by providing easy-to-use, cutting-edge telecommunications technology and extraordinary customer service.

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